Privacy Policy for Tap Health

Effective Date: 14th March 2025

Last Updated: 14th March 2025

1. Introduction

This privacy policy (“Policy”) describes how Tap Health (“we,” “us,” or “our”) collects, uses, shares, and protects the personal data and health-related information (“Personal Data”) of users (“you,” “your,” or “User”) who access or use the Tap Health mobile application (“App”) and its associated services (“Services”). This Policy is in compliance with the applicable data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, and is designed to inform you about how your personal and sensitive data is handled.

By using the App or the Services, you consent to the collection and use of your Personal Data as described in this Privacy Policy.

2. Data We Collect

We collect different types of information when you use the App:

2.1 Personal Information

• Account Information: Name, email address, mobile number, date of birth, gender, etc.
• Health Data: Health-related information including but not limited to:
  • Blood Glucose Levels: Manual entry or integration from glucose meters and wearables.
  • Meal Logs: Information about the food you consume, either entered manually or captured using photo recognition features.
  • Exercise Data: Information regarding your physical activity, including steps taken and exercise sessions.
  • Step Data: Information about your daily step count, gathered from integrated devices or apps.
  • Sleep Data: Sleep patterns and quality, if integrated with compatible devices or apps.
  • Other Health Data: Any other health-related data you share with us for the purposes of improving your health management, including dietary preferences, medical conditions, etc.

2.2 Usage Data

• App Interaction: Information about how you interact with the App, such as pages visited, features used, and time spent on the App.
• Device Information: Information about the device you use to access the App, including device model, operating system, IP address, browser type, and network information.
• Cookies and Web Beacons: We use cookies and similar technologies to enhance your user experience and collect information on your usage patterns. You can manage cookie preferences through your browser settings.

2.3 Third-Party Integrations 

We may collect data from third-party services, such as health devices or other health-related apps (e.g., Google Health Connect, fitness trackers), when you integrate those services with the App.

2.4 AI-Driven Features and Data Collection

• AI-Powered Personalization: The app utilizes AI technology to provide personalized health recommendations, insights, and advice.
• Data Collection for AI: To deliver tailored guidance, the AI may ask questions and collect information about your health status, fitness routines, dietary habits, glucose levels, and other relevant health metrics.
• Purpose of Data Collection: The data collected by the AI helps us to optimize your health experience and provide more accurate, customized recommendations based on your individual needs.
• User Consent: By using the app, you consent to the collection and processing of health-related data by the AI system to improve your overall experience.
• Data Privacy and Security: All data collected by the AI is handled with the utmost care and privacy. It is governed by our privacy policy to ensure secure storage and use solely for the purpose of enhancing your health management.

3. How We Use Your Data

We use the data we collect for the following purposes:

• Personalized Health Management: To provide you with personalized health recommendations, including meal plans, exercise routines, and blood glucose management.
• Health Insights: To generate insights about your health status based on the data you provide (e.g., tracking glucose levels and exercise routines).
• App Functionality: To enhance the functionality of the App, including logging meals, tracking steps, integrating with devices, and other features.
• Customer Support: To provide customer support, respond to inquiries, and address any issues you may have with the App or its features.
• Communication: To send you updates, newsletters, promotional content (if you consent), and important notices related to your account or the App.
• Compliance with Legal Obligations: To comply with applicable legal, regulatory, and business requirements.

4. Sharing Your Data

We may share your Personal Data in the following circumstances:

• With Your Consent: We may share your health data with third parties such as healthcare providers, research organizations, or insurers only if you explicitly consent to it.
• Service Providers: We may share your data with trusted third-party vendors who assist us in delivering the Services (e.g., payment processors, analytics providers, cloud storage providers). These providers are obligated to protect your data.
• Legal Compliance: We may disclose your data if required by law or to comply with legal processes, such as a subpoena, court order, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to provide you with our Services, and to comply with legal or contractual obligations. After this period, your data will be securely deleted or anonymized.

6. Your Rights and Choices

You have certain rights concerning your Personal Data, including:

• Right to Access: You may request access to the Personal Data we hold about you.
• Right to Rectification: You can update or correct inaccurate or incomplete data.
• Right to Deletion: You can request the deletion of your data in certain circumstances.
• Right to Object: You can object to the processing of your data for certain purposes, including direct marketing.
• Right to Withdraw Consent: You may withdraw your consent at any time. Please note that withdrawing consent may affect your ability to use certain features of the App.
• Right to Data Portability: You can request a copy of your data in a machine-readable format to transfer to another service.

To exercise any of these rights, please contact us as detailed below.

7. Security of Your Data

We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

8. Third-Party Links and Integrations

The App may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of these third parties, and we recommend you review their privacy policies before sharing any Personal Data.

9. Children’s Privacy

The App is not intended for users under the age of 18. We do not knowingly collect Personal Data from children. If we discover that we have inadvertently collected data from a child, we will take steps to delete the information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page and notify you through the App or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

11. Grievance Officer

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws, we have appointed a Grievance Officer to address any concerns regarding your privacy.

You can reach the Grievance Officer at [email protected] or our office.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Address: Tapfinity Technologies Private Limited, Platina Tower, MG Road, Sikandarpur, Gurgaon – 122002, India

By using Tap Health, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Disclaimer: Tap Health is not a substitute for professional medical advice, diagnosis, or treatment. The information provided by the app is AI-generated based on user-reported symptoms and is for informational purposes only. It should not be relied upon as medical advice. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Tap Health does not replace consultation with healthcare professionals, and users should consult doctors for medical diagnoses and prescriptions. Privacy and data security are a priority in accordance with our Privacy Policy. By using Tap Health, users agree to these terms.